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This type of contract is also Read more. It's calculated With a proper dispute resolution clause in place, contractors, subs, and suppliers can avoid taking their disputes into litigation. Underbilling occurs when a contractor does not bill for all the labor and materials delivered in a billing cycle. Back to blog. Make it Easy for them to Pay You Do you accept credit cards? Get Serious with Them Construction is built on relationships, and over time, these relationships can sometimes get a little too comfortable.

Article Name. Why customers don't pay is a worldwide business problem Learn the reasons behind the problem and what the construction industry can do to overcome it. Scott Wolfe Jr. Publisher Name. See all Experts. Levelset is used by thousands of contractors and suppliers nationwide to make payments easier on billions in contract value each year.

Scott is a licensed attorney who previously practiced construction law. We use cookies to ensure that we give you the best experience on our website. Yorktown and the Treaty of Paris When Does the Revolution End? The Age of Atlantic Revolutions The Economic Crisis of the s Constitution Through Compromise The Antifederalists' Victory in Defeat Native American Resilience and Violence in the West The Life and Times of John Adams Jeffersonian America: A Second Revolution?

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DuBois Woodrow Wilson's New Freedom The Panama Canal The Treaty of Versailles and the League of Nations Fads and Heroes Old Values vs. Domestic and International Politics Social and Cultural Effects of the Depression An Evaluation of the New Deal I have a faulty Samsung S8 in blue and they are offering me one in black as a replacement. I bought blue because I wanted blue - do I have to accept black? Hi Amanda, It depends on the nature of the fault, the type and age of the phone, and which retailer you bought it from.

Kind regards, Frank — Consumer NZ staff. My phone is 3 years and 4 months old. I have spoke to Apple and they say that it is too old to be covered under Consumer Guarantee. This is a physical fault that was caused by design flow - which has been fixed in subsequent models. The item is still under warranty unit is 15 months old with a 24 month warranty in like new condition , and after the Microsoft technician could not fix the problem, they offered a replacement, but said that it will be a refurbished unit.

In our view, this is not an acceptable replacement. When a product has a minor fault, the retailer can choose to repair or replace it, or provide a refund. If a replacement is provided, it must be identical. I bought tickets through Ticketmaster with a double-bill headline featuring 2 very prominent science educators.

Subsequent to purchasing the tickets, one of the educators dropped out and has vaguely promised to be replaced by someone else, but no advice who - 2 weeks prior to the event , but Ticketmaster are refusing to provide a refund, ignoring my assertion they are obliged to provide a refund in terms of the CGA, and pointing to their terms and conditions. The format of the event was to be a discussion between these 2 particular science educators.

Would a change to one of the headline performers constitute "a fundamental change in the characteristics of the event"?

How to give great customer service: The L.A.S.T. method

If the show was cancelled, you'd be entitled to a full refund on your ticket, plus any booking fee. You could try to resell the tickets to recoup costs if you no longer wanted to attend. Hi there, in Feb we purchased large silage bales off our local contractor for use over the coming winter. He only ever delivered 50 saying that when we needed the rest just to give him a call. That winter ended up being very mild and we never needed the other 50 so we told our contractor we would use them the following season the bales will still be ok to use then.

We then got an offer made on our farm in March and we asked our contractor what we should do about our outstanding bales and he said he would refund us so we agreed and moved to a smaller farm. From June to January we phoned once a month, followed the phone calls up with text messages, sent an email and a letter about our refund which we never received.

Now the bales are far too old to be used safely and the risk to our livestock and unborn calves is too high to risk using them. Had we not originally agreed to a refund, we would have arranged our own shipping and either brought them with us to feed to our own stock or sold them on but despite asking, he would never tell us where they were and kept insisting our refund was imminent.


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Win Win for him. We have booked a hearing at the disputes tribunal and we would like to get our money back but we would also accept 50 replacement bales with a written gaurentee from him that they a good quality and safe for stock. Do we any grounds under the CGA or any other act to make a successful claim at all? One of our advisers has contacted you about this issue, but feel free call us on if you have any more questions.

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Your membership includes access to our advisory service. The Consumer Guarantees Act does not apply here as straw bales aren't normally purchased by domestic users and the bales are for farming purposes. But the Sale of Goods Act may apply. I have purchased a new Mercedes Benz Glc43 in the last 7 days. When you turn the lock on the steering wheel it does this thing called crabbing.

Apparently it is a common thing on the right hand drive c43 which we did not know about until now. This is a problem in numerous countries with many complaints but Mercedes are not accepting it as a fault with the vehicle. We are not happy with this and have requested to return the vehicle and get a full refund.

Are we entitled to demand this? You are not entitled to return the car for a full refund. If crabbing is juddering at low speed when turning tightly, it is not grounds for rejection, and there are no recalls for this yet. If we try to withhold these sums we are informed that the contract will me made void and that work will stop. They have been so poor in contracting people to complete the work that we have felt compelled to find people who will.

What does the Consumer Guarantees Act say about companies that have sold or gone broke and no longer operate. I have a double glazed window that gets water in the unit when it rains. It is still under warranty. The joiner has just sold his company and the glass company has gone broke. Is there something in the Act that deals with these issues? It may be difficult to get a solution in this situation. One of our advisers has called and spoken to you about your issue.

If you're still having problems with the projector, we suggest taking it back to the store for a refund. Feel free to get in touch again on if you have any more questions. This is part of an email I received recently for the return of a faulty new camera Please return faulty product to below address with printout of this page. But the retailer can charge an initial assessment fee to inspect the item.

I'm writing this cautiously as it may be unfounded. However there are a number of organizations including farming cooperatives, that allow you, as a member to purchase on account and enjoy a discount.

The Customer Bill Of Rights: The Top Four Things Customers in | Bill of rights

If you are purchasing a consumer item for consumer use, even on account, are you covered by CGA? We are a member of one of these groups and are not trading as a business, we have a small lifestyle block. I overheard that a large retailer was refusing to honour CGA as it deemed any item purchased on account to be for commercial use. I'd welcome some clarity on this and can provide more details. The Consumer Guarantees Act applies to goods or services ordinarily purchased for personal use.

A Customer Service Bill of Rights

Retailers that normally sells goods for commercial use may have contracted out of the CGA. If you can provide more details we can look into this for you. We recently returned a faulty skateboard to Kmart with it's receipt as proof of purchase. Store personnel required us to provide ID as well as the receipt before they would process the refund citing company policy.

Can they do this with respect to the CGA? ID might be requested for several reasons, such as reducing the possibility of internal fraud by staff and stolen goods being returned, or someone else besides the original purchaser trying to claim a refund. I purchased a product Curb Bird and animal Repellant based on information on the company website. It was to control birds nesting in our deck rafters, and also roosting in similar areas overnight.

The product did not work in this application. A Curb representative explained when I reported the problem that other products are better for such use. I feel the Curb powder product information should be updated to reflect this. Based on what is in the information now, I do feel the web information had not been appropriate. A related question I have is whether the product can now be returned for credit? The company representative said their return policy was limited to 30 days.